At Wealth Waves, we are committed to providing exceptional service and value your feedback. If you have any concerns or wish to lodge a complaint regarding our services or representatives, please contact our Client Services Manager.
How to Lodge a Complaint:
To ensure your complaint is addressed promptly and effectively, please provide the following details:
Full Name and Contact Details: Your name, phone number, and email address.
Relevant Transaction Reference Numbers: Any associated reference numbers to help us identify the transaction.
Supporting Documentation: Copies of any relevant documents, such as statements or correspondence.
Desired Resolution: A clear description of the outcome you are seeking.
Our Contact Details:
Post: Wealth Waves Accounting Pty Ltd. Shop 1 & 2/382 Church St
Parramatta NSW 2150
Email: info@wealthwaves.com.au
Our Complaint Handling Process:
Upon receiving your complaint, we will:
Acknowledge Receipt: We will acknowledge your complaint promptly, typically within 1-2 business days.
Investigate Thoroughly: Conduct a comprehensive investigation into the issues raised.
Provide a Response: Deliver a written response outlining our findings and any proposed resolution within [insert timeframe, e.g., 30 days], in accordance with the Australian Securities and Investments Commission’s Regulatory Guide 271 on Internal Dispute Resolution.
If you are not satisfied with our response, you may escalate your complaint to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme.
Contact Details for AFCA:
Post: Australian Financial Complaints Authority. GPO Box 3 Melbourne, VIC 3001 Australia
Phone: 1800 931 678 (free call within Australia)
Email: info@afca.org.au
Website: www.afca.org.au
We are dedicated to resolving your concerns in a fair and timely manner and appreciate the opportunity to address any issues you may have.